The Client Care Centre offers the highest level of quality customer service by providing efficient and timely problem resolution and an online knowledge base. Available 24 hours a day, 7 days a week, the Client Care Centre is always ready to handle any issues or questions you might have. It’s just another of the many advantages of the KNEIP system.
Ticket system
Audit trail
Any issue that we work together to resolve are stored as conversations that are stored in a ticket. Files, screenshots, images, and text accompany this conversation, providing a permanent record of all issues.
Automatic alerts
When a ticket is updated, you receive automatic notification direct to your in-box, with a link that you can click on to view your ticket history and respond, saving you time and effort..
Escalation process
To ensure the level of reactivity that you expect from KNEIP, our ticketing system includes a 3-level escalation process aimed at ensuring that we keep you informed, and that all tickets are resolved in a timely manner.
Knowledgebase
Crowdsourcing
Many minds are better than one, and we have put this into action. All team members that work with FundLook actively participate in writing articles based on clarifying processes or explaining the interface, combining the experiences of everyone into a common system.
Intelligent search
You can search for any topic in the knowledgebase, and if we haven’t written an article for it yet, we will based on the popular searches. This way we can always keep up to speed with the questions users are asking.
Rating
You can help us improve our articles and improve the knowledgebase by rating articles you consult, letting us know what works and what doesn’t, so we can improve it and let you know.
